Overview

Our Family Medicine department offers three integrated services under one roof: continuous primary care for all ages, focused polyclinic assessments, and round-the-clock urgent care. This coordinated approach ensures you receive the right level of care at the right time, with seamless transitions between services and specialists when needed.

Lifespan primary care and chronic disease management

We deliver continuous, patient-centred care from childhood through all life stages, building long-term relationships that support your complete health journey. Our family physicians manage chronic conditions like diabetes and hypertension while providing preventive care, health screenings, and guidance on maintaining wellness throughout your life.

Fast access with integrated referral pathways

Our polyclinic provides focused assessment and treatment for specific concerns, offering faster access to specialist consultation when you need targeted care. With streamlined referral pathways to our subspecialty services, we ensure prompt evaluation and seamless coordination when your condition requires specialist expertise.

One department, three connected services

Patients can enter through Family Medicine for continuity, the Polyclinic for targeted assessment, or Urgent Care for immediate needs—then move safely between services without repeating tests. Our shared treatment protocols cover common conditions such as high blood pressure, diabetes, respiratory illness, musculoskeletal pain, women’s health, child health, and mental health. This “one-door” model shortens time to diagnosis, lowers unnecessary admissions, and keeps follow-up coordinated.

24/7/365 Urgent Care Service

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24/7/365 Urgent Care Service
Our 24/7 urgent care service handles non-life-threatening conditions that require prompt attention but don't need emergency department resources. Whether you need care after hours, during weekends, or when your regular doctor isn't available, our urgent care team provides immediate assessment and treatment in a comfortable, efficient setting.

Our team

Our family physicians, urgent care clinicians, nurses, and allied health professionals work together to deliver evidence-based, compassionate care. We coordinate with subspecialists, use shared care plans, and keep patients and families informed at every step.
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Dr. Loay Basudan
Chairman/Consultant, Family Medicine
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Dr. Kossay El Abd
Section Head/Consultant, Family Medicine
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Dr. Ahmed Sherif Mahmoud
Deputy Chairman /Consultant, Family Medicine
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